WORKING TOGETHER / 03
Clear plans.
Good work.
How enquiries, quotes, booking confirmation, payments and changes work for TRIM VISUALS photography, video and editing projects.
Start with an enquiry
Start by using the Contact Form or one of the social contact options on this website. Tell me about your project, preferred date, location, deliverables and deadlines. I will reply to discuss your requirements and availability. Sending an enquiry does not reserve a date, confirm a booking or create a payment obligation.
Quote & confirmation
We will discuss the type of work, date, location, availability, deliverables, expected turnaround, total price and any additional costs before proceeding. I will provide or confirm the agreed details in writing, for example by email or message. A booking is made only once we both agree on those details and I personally confirm it. An enquiry or quotation by itself is not a confirmed booking.
Payments
There is no automatic deposit, booking fee or upfront payment when you send an enquiry. The price, payment method and any payment due dates are discussed individually and agreed before I confirm your booking. You will not be charged simply for requesting a quote or asking about availability.
Changing or cancelling a booking
If you need to change the date or cancel a confirmed booking, please contact me as soon as possible. We can discuss an alternative date if available. I do not impose automatic cancellation penalties or a fixed cancellation fee. If any work already completed or third-party expenses were expressly agreed in advance, we will discuss the position fairly in line with our agreement and applicable law. Nothing here limits your statutory rights.
Weather, emergencies & unexpected events
For outdoor shoots, unsafe weather, venue restrictions, illness or unexpected circumstances may mean we need to adjust the plan or find another suitable date. I will discuss any necessary changes with you as early as reasonably possible. Any changes to the agreed scope, price or schedule will be confirmed together.
Deliverables & usage
The number of photographs or videos, editing requirements, file formats, delivery method, estimated turnaround and permitted usage will be discussed for each project. Please mention any special requests, such as RAW files, commercial use or urgent delivery, before confirming the booking.
Consumer cancellation rights
Depending on the type of service and how the agreement is made, UK consumer law may provide cancellation rights, subject to applicable rules and exceptions. I will explain any relevant terms and information before your booking is confirmed. Nothing on this page removes or restricts your statutory consumer rights. If you have a question, please contact me.
LET'S TALK / TRIM VISUALS
Something else on your mind?
Tell me a little about your project, question or idea. I would be happy to hear from you.
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